Meredith Goumas

20 Lupine Lane Rochester, NH 03868

Meredith.Goumas@gmail.com

https://www.linkedin.com/in/mereditheaton

 

 

Summary

 

15+ years of professional experience in the SaaS solutions space and IT/Talent Acquisition market. Recently focused on delivery of Talent Management and HRIS solutions.

 

-Content Specialist

-Accomplished Professional IT Technical Recruiter

-Well versed in Contract Sales and Negotiation

-Proposal Development and Management

-Experienced Customer Focused Business & Technical Writing

-Government Contracting/GSA Bid Expert

-Associated Press (AP) Style Guide Expert

 

Specialties:

SANT - Pragmatech/Kadient (RFP Machine ©, RFP Express ©)

FS Pro® - Information Mapping Methodology® /Principles

Consona/Knova

ATS Experience– ADP Recruiting Management, Taleo, Success Factors, TeamTrak

 

Experience

 

Technology Services Consultant III at ADP (Automatic Data Processing, Inc.)

April 2011 - Present (5 years 7 months)

 

Responsible for providing varying levels of technology services. This includes defining requirements, creating interfaces, analysis, validation, project planning and creating documentation for client base and internal associates. I maintain strategic roadmaps and provide professional consultative services to ensure successful implementation of technology/tools for the service organization. In addition, I scope, develop and maintain a web based internal knowledgebase of troubleshooting articles dedicated to the Talent Solutions Business using FS Pro® Software and applying the Information Mapping Methodology® /Principles.

My role is to author knowledge, and manage repositories of intellectual capital by specific BU.

 

Responsibilities include but are not limited to:

·  Participation in establishing and monitoring of business implementation schedule and report status to Project Team members.

·  Prepares individual work plans in conjunction with established project milestones.

·  Ensure issues and risks are documented and work with team members to resolve.

·  Works with Project Managers and Business Analysts by providing demos, training of the SME's and Providing documentation as required for implementation of the application to a CRM and Knowledgebase dedicated to specific products and business units within ADP.

·  Aids in the Development /Configuration / Integration of the solution.

Analysis and Consultation Experience

·  Conducts Project Initiation Activities

·  Analyze existing associate systems, interface requirements, business process and product knowledge

·  Responsible for development of troubleshooting, best practice and process and procedural documentation

·  Provides consulting services to support solution center needs, release preparedness etc.

·  Works with business Unit SME’s to define requirements based on release cadence of Talent Suite of product offerings

 

Senior Technical Proposal Writer/Editor - ADP National Accounts at ADP (Automatic Data

Processing, Inc.).

December 2009 - April 2011 (1 year 5 months)

 

Supported ADP's National Account sales team and business consultant team. Well versed and cross trained on all of ADP's products including Pre-Employment Solutions (Applicant Tracking (ATS), Background Screening, WOTC, I-9, Talent Management) and ADP core products, (Payroll, Benefits, Health Welfare, Time Labor Management) etc.

·  Supported proposal operations by creating proposal responses, proposal reviews, and copy editing to ensure the development of high-quality responses in a timely manner

·  Helps to capture and develop new proposal response content

·  Responsible for managing the RFP and RFI process by researching, gathering, and coordinating information/responses from Sales, Marketing, Finance, and C-Level staff in conjunction with Subject Matter Experts and Seasoned Solutions Consultants

·  Worked with a team to enhance the quality and efficiency of the response process; support of sales

·  Personal win rate above market average to include multi-product, million dollar accounts for organization.

 

Technical Writer for ADP Pre-Employment Services (VirtualEdge) at ADP

March 2008 - December 2009 (1 year 10 months)

 

Responsible for managing the RFP and RFI process by researching, gathering, and coordinating information/responses from Sales, Marketing, Finance, and C-Level staff in conjunction with Subject Matter Experts and Seasoned Solutions Consultants to write and edit responses.

 

Working with a team to enhance the quality and efficiency of the response process; support of sales management in driving the sales of product and services; and utilizing and maintaining the RFP content database using Pragmatech RFP response automation solution.

 

Senior Technical Recruiter at Computer Express

November 2006 - February 2008 (1 year 4 months)

 

Sr. Technical Recruiter specializing in providing staff augmentation services for clients throughout the United States. Short-term, long-term and direct placement. Technical fields include IT, Telecommunications and Applications.

 

Responsible for placing IT professionals in both contract and permanent positions. Recognized for expertise in advanced sourcing and recruiting techniques, recruiting processes, sales techniques and process management.

 

·  Full life-cycle recruiting of active and passive candidates  - entry to C Level

·  Advanced Internet recruiting techniques

·  Candidates pre-screening, interviewing, packaging and marketing

·  Career modeling and recruiting/marketing strategies

·  Negotiation, pre-closing and closing.

·  Employment verification and reference checks

·  Relationship building and counseling of candidates and clients

·  Vendor management

·  Mentoring and training of associates

 

Proposal Manager at TEKsystems, Inc.

January 2005 - June 2006 (1 year 6 months)

 

Experience in all phases of proposal preparation with diversity in public sector, government and vendor management and commercial proposals. Capable of leading and mentoring an integrated team through mature management processes to track, develops, produce and deliver all proposals required in securing targeted business. Operated seamlessly with company leadership, National Account Managers & nationwide sales organization.

 

·  Proactively develop, maintain, & apply disciplined processes for each proposal, which captures, themes, white board strategies, action items, etc.

·  Write & synthesize a significant quantity of proposal narrative in near-real time assuring customization for client specific opp.

·  Collaboratively develop metrics which measure proposal performance & vertical market win ratios.

·  Develop metrics & capabilities with vertical market leadership that predicts proposal activity from a pipeline activity standpoint assuring all pre-proposal activities are executed by sales force.

 

Technical Proposal Writer (Commercial / Government / Vendor Management) at TEKsystems, Inc.

September 2001 - January 2005 (3 years 5 months)

 

Defined proposal plan, schedule, milestone dates, & deliverables. Determined bid-no bid evaluation & compliance standards for executing responses.

 

·  Worked with SME’s to compile and correlate requisite knowledge needed to develop strategic responses to customer RFP’s.

·  Managed development process, coordinated & validated responses with SME’s & the affected corporate VP's. ·Solid understanding of Govt. & commercial Process

·  Developed systematic method of tracking RFP’s, win/loss ratio’s, which was reported to leadership quarterly.

·  Demonstrated strength in project management, driving projects to completion, coordinating activities in the RFP lifecycle

·  Effective in managing conflicting priorities & handling multiple projects/tasks concurrently.

·  In depth understanding of Bid/No Bid Process and Evaluation Criteria

·  Wrote Winning Executive Summaries and RFP's for multi-M and B companies. 87% win rate. (National Market average is 72%).

 

Technical IT and Telecommunications Recruiter at TEKsystems,Inc.

September 2000 - December 2001 (1 year 4 months)

 

·  Responsible for identifying candidate(s), screening resumes, & conducting assessments and interviews.

·  Posted opportunities on internal website & recruited from external sources.

·  Prepare/coach individuals through client interviews.

·  Coordinating compensation offers, conducting reference/criminal background checks, extending offers.

·  Maintain client/vendor relations through lunches, and constant availability to ensure client/employee satisfaction.

·  Negotiated contract perimeters with potential employees to maximize their productivity and suitability for labor agreements.

·  Built constant relationships with proactively seeking individuals, and maintained relations for future available opportunities.

·  Worked directly with account manager(s) to build new accounts & expand sales territories.

·  Adept at establishing effective working relationships with colleagues, clients, hiring managers/personnel and industry associates.

 

TEKsystems Installation Verification Systems Coordinator (TIVS) at TEKsystems, Inc.

January 2000 - December 2000 (1 year)

 

Served as single point of contact for over 90 field offices nationwide to verify Central Office (COIE) /training contract employees were qualified for employment.

 

·  Worked directly with recruiters and sales force to ensure all documentation was completed and approved before a telecom contract employee could begin their position with a client.

·  Properly document all credentials for an employee with hard copies as well as an internal database, where their employment history can be tracked and updated.

·  Corporate contact for facilitating equipment purchases and documenting payroll deductions for contract employees.

·  Working directly with Telecom Training Centers to coordinate training classes nationwide, and ensure that qualified candidates have met hiring criteria.

·  Attended Recruiter training classes to educate new and existing recruiters about the TIVS process.

·  Designed and implemented an online handbook available for sales/recruiters to consult about TIVS approvals.

 

Education

 

Hofstra University

BS, Marketing, Business Law, 1996 - 1999

 

Suffield University

Bachelor of Arts (BA), English Language and Literature, General, 2000 - 2002